HUMAN RESOURCES
To bring creative and entrepreneurial persons open to innovation and
change and aiming to develop him/herself and his/her job; to create a
community consisting of happy employees integrating the future plans of
the institution in which s/he works into his/her career route, finding
the least common denominator for the company and personal objectives,
creating added value to the company with his/her works and to make it
sustainable.
RESOURCE MANAGEMENT
The production is made always prioritising the labour and worker safety
without sacrificing quality in our factory, and we aim to ensure
perpetual maximum customer satisfaction with this mentality of
production of ours. Our resource for this is our highly trained, self
disciplined and hardworking employees who adopted quality policy.
Company management has the employees appropriate to the qualification
policies that it determined in the units and job definition indicated in
the Organisation Chart and employs the employees having the required
qualifications by means of newspaper advertisements, announcements and
relationships if needed in order to apply, maintain and continuously
improve the quality system.
a- Employment
The people desiring to work with us will be evaluated after sending
their CVs to info@betonsen e-mail address.
Those whose application is accepted and who are employed are provided
orientation training on the position that s/he will work, work order,
labour safety, firm structure, the quality system and the relevant
subjects and works are carried out to make the employees have the
required qualifications by means of intracompany and out-of-company
trainings.
b- Competence, Awareness and Training
Our firm works with the consciousness that “Training is the best means
of motivation”. Furthermore, the principles that “The best investment is
the investment made in a human being and the best of the investments
made in a human being is training”.
“Annual Training Plan” is prepared and the trainings to be received in
and out of the company are determined. The announcement, performance,
follow-up and keeping records regularly, the effect of the provided
trainings on the quality system are followed in long term. Employer
questionnaires are conducted semi-annually and employer satisfaction is
measured and evaluated.
CUSTOMER FOCUS
Customer satisfaction is measured, introductory information (use,
maintenance, start-up, spare part), catalogues etc. are prepared for the
products and customer tastes are gathered, works are carried out for
continuous improvement by receiving the after sale service information,
customer complaints and employers’ corrective action suggestions and by
analysing the results.
a- Relationships with the Customer
Information about the regulatory requirements and legislations are given,
terms of use of the product are explained and submitted to the customer
in written together with the product; the competence of fulfilling the
contract terms before making a contract in order to guarantee that the
requests of the counter party are determined and met completely and
correctly.
The terms and equipment not stated by the customer but required are
explained.
The necessary services are provided within the guarantee period
stipulated by the law after delivering the product. Betonsen Makine
Ltd.Şti. provides these kind of services of its by means of the centre
service that it established in itself.
In the event that the customer demanded periodical maintenance except
for the services within guarantee period after delivering the product,
such actions are transferred upon the interview of both parties.
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